Shop Policies and FAQ

Hi there! My name is Kayla and I am the owner of Cornelia Street Shirts. Please read this FAQ in full before placing your order. As a small business, I aim to be fair, transparent, and reasonable with my shop policies, and I ask that you be understanding and accepting of these policies. Thank you!

When can I expect my package?

All of our products are made-to-order, meaning they are printed and embroidered especially for you after your purchase is made. For embroidered items, your estimated delivery date range is automatically calculated based on your shipping address and is visible before checkout. For reference, you can expect the following fulfillment times:

  • US and Canada-based embroidery products: delivered within 1-3 weeks of purchase
  • US and Canada-based printed products: delivered within 1-2 weeks of purchase
  • All international orders: delivered within 1-3 weeks of purchase

If you purchase 2+ items, please note that some of our items ship separately and will not necessarily ship on the same day. You'll receive tracking information for all packages. 

Can you rush shipping or guarantee a specific delivery date?

We unfortunately do not offer rush shipping at this time. This is because each item is made to order, and in some cases, it can take us up to a week to ship products out if we are experiencing an increase in product demand.

We cannot guarantee a specific delivery date, but 98% of orders arrive within the estimated delivery window quoted upon checkout.

NOTE: We highly recommend purchasing your apparel 3-4 weeks before any concert, event or holiday in case of unforeseen shipping delays from our shipment providers. 

Can I cancel or change my order?

We cannot process cancellations or changes to your order at this time. We hope to offer this option in the future. 

Why is shipping so expensive?

Great question! When I first started my small business, I was shocked to learn how expensive shipping can be, especially for international packages. While I do offer the lowest shipping prices I possibly can, rates are set by the shipment provider and priced based on package weight. Shipping prices also include tracking and insurance. This means in the rare instance your package is lost, you are eligible for a refund or replacement product; no questions asked. 

What is your return policy?

Because everything in our shop is made to order especially for you, all purchases that arrive as advertised are final sale and cannot be returned or exchanged. 

Of course, if there is a mistake (e.g. receiving the wrong size, color, or item) or quality issue with your order, please contact us within 7 days of delivery with photographic proof of the issue and we’ll happily issue a reshipment!

Why haven't I received an order confirmation?

You will automatically receive an order confirmation upon purchase to either the email or phone number you provided to us at checkout. If you did not receive an order confirmation in your email, then it is likely you used a phone number at checkout, mistyped your email, or the email went to your spam folder. In any case, we can easily add a new email address to your order and resend the confirmation email, so no need to worry!

What happens if my package is lost, stolen or returned to sender?

We can issue a reshipment product in the case that your package is lost in transit. However, once a package is marked as delivered, it is the customer's responsibility to contact the shipment provider and file a claim. 

FOR PACKAGES THAT ARE "LOST" OR "STUCK" IN TRANSIT: 
When your package has shipped, you will automatically receive an email from us with tracking information to monitor your shipment's progress. If you have received this email, but the tracking link has not been updated in 2+ weeks and your package has not been delivered, please let us know. These packages are insured, and we can issue a priority reshipment if the shipment provider is unable to locate the package. 

FOR PACKAGES THAT WERE MARKED AS "DELIVERED" BUT ARE LOST OR STOLEN:

When your package is marked as delivered by the shipment provider but you are unable to locate the package, you must first file a claim with the shipment provider and send us proof of this claim within seven days of the recorded delivery date. Replacement of stolen or lost packages is judged on a case-to-case basis. 

FOR PACKAGES THAT ARE RETURNED TO SENDER:

Sometimes, packages are returned to us when a delivery attempt is unsuccessful. If the package is returned to us at no fault or accident made by the customer, we will happily cover the reshipment costs. If the package is returned to us due to an incorrect or incomplete address, the customer may be responsible for covering reshipment costs.  

Where are your items printed/produced?

Items are designed in NYC and printed in the USA. We also partner with print studios in Europe and Canada to produce shirts for international customers. 

Do you take bulk or custom design requests?

At this time, we are only taking custom orders for order quantities greater than six. That said, we aim to upload at least one new design every Monday and are always open to new design requests! 

Do you do collaborations or send PR packages?

We are currently piloting a brand ambassador program. If and when this program goes live, we will provide information on how you can participate. Stay tuned!