Shop Policies and FAQ

Hi there! Please read this FAQ in full before placing your order. As a fan-run small business, I aim to be fair, transparent, and reasonable with my shop policies, and in exchange, I ask that you be understanding and accepting of these policies. Thank you!

Where do you ship to? 

We are based in the USA and ship both domestically and internationally!  

When can I expect my package?

All of our products are made-to-order, meaning they are printed or embroidered especially for you after you place an order. You can expect your items to be delivered within the following time frames:

US-based embroidery products: delivered within 1-3 weeks of purchase

US-based printed products: delivered within 1-2 weeks of purchase

All international orders: delivered within 7-30 days of purchase

Our current delivery average is 8 days from your purchase date for both US and international customers. Please note this does not imply or guarantee that your order will definitely be delivered in 8 days, but it does suggest that the vast majority of our orders are delivered on the earlier end of these quoted time frames.

If you order 2 or more items, also note that some of our items ship separately. You will receive tracking information for all packages.

Can you rush shipping or guarantee a specific delivery date?

We unfortunately do not offer rush shipping at this time. This is because each item is made to order, and in some cases, it can take us up to a week to ship products out if we are experiencing an increase in product demand.

We cannot guarantee a specific delivery date, but 98% of orders arrive within the estimated delivery window quoted upon checkout.

PLEASE NOTE: Although my average turnaround is 7.2 days, I highly recommend purchasing your apparel 3-4 weeks before any concert, event or holiday in case of unforeseen shipping delays from our shipment providers. It's better to be safe than sorry!

Can I cancel or change my order?

We cannot process cancellations or changes to your order at this time. We hope to offer this option in the future. 

What is your return policy?

Because everything in our shop is made to order especially for you, all purchases that arrive as advertised are final sale and cannot be returned or exchanged. 

Of course, if there is a mistake (e.g. receiving the wrong size, color, or item) or quality issue with your order, please contact us within 7 days of delivery with photographic proof of the issue and we’ll happily issue a reshipment.

Why haven't I received an order confirmation?

You will automatically receive an order confirmation upon purchase to either the email or phone number you provided to us at checkout. If you did not receive an order confirmation in your email, then it is likely you used a phone number at checkout, mistyped your email, or the email went to your spam folder. In any case, we can easily add a new email address to your order and resend the confirmation email, so no need to worry!

What happens if my package is lost, stolen or returned to sender?

We can issue a reshipment product in the case that your package is lost in transit. However, once a package is marked as delivered, it is the customer's responsibility to contact the shipment provider and file a claim. 

FOR PACKAGES THAT ARE "LOST" OR "STUCK" IN TRANSIT: 
When your package has shipped, you will automatically receive an email from us with tracking information to monitor your shipment's progress. If you have received this email, but the tracking link has not been updated in 2+ weeks and your package has not been delivered, please let us know. These packages are insured, and we can issue a priority reshipment if the shipment provider is unable to locate the package. 

FOR PACKAGES THAT WERE MARKED AS "DELIVERED" BUT ARE LOST OR STOLEN:

When your package is marked as delivered by the shipment provider but you are unable to locate the package, you must first file a claim with the shipment provider and send us proof of this claim within seven days of the recorded delivery date. Because the shipment provider has confirmation of delivery in these instances, free replacement of stolen or lost packages is judged on a case-to-case basis. That said, I always work with customers to ensure they receive either some form of refund or a replacement product. 

FOR PACKAGES THAT ARE RETURNED TO SENDER:

Sometimes, packages are returned to us when a delivery attempt is unsuccessful. If the package is returned to us at no fault or accident made by the customer, we will happily cover the reshipment costs and reship your package. If the package is returned to us due to an incorrect or incomplete address, the customer may be responsible for covering reshipment costs. If the customer does not provide us with a new address to reship the package within 14 days of the item being returned to us, the customer forfeits the item.

Why is shipping so expensive?

While I do offer the lowest shipping prices I possibly can, rates are set by the shipment provider and priced based on package weight. Shipping prices also include tracking and insurance. This means in the rare instance your package is lost, you are eligible for a refund or replacement product; no questions asked. 

Where are you based? Can I pick up my order in person?

We are based in New York City but do not offer a storefront location. You'll have to order online!

Where are your items printed/produced?

Our items are printed and embroidered in the United States. When possible, I do partner with a handful printing companies in the European Union to produce items locally for European customers, which can reduce shipping costs. 

Do you take custom orders?

Yes! While I cannot work with everyone who reaches out, I do take custom orders from time-to-time. You can email me or DM me on Instagram for more information.

Do you do collaborations or send PR packages?

We are currently piloting a brand ambassador program. If and when this program goes live, we will provide information on how you can participate. Stay tuned!